Fathom Energy

Fathom Energy values Titan Solutions Group for their responsive support and effective IT solutions.

Fathom Energy is a Calgary and Vancouver-based marketing and consulting services firm specializing in crude oil, natural gas liquids, biofuels and refined products. As a leading member of their industry, Fathom relies on their IT infrastructure to help communicate with clients, carry out daily business tasks, and more.

“IT is simply a mission critical service – all of our work processes have an IT component,” says Torval Mork, Vice President, Finance at Fathom Energy. “IT is important for the day-to-day functioning of our business – document processing, accounting, archiving, and especially communication.”

Fathom Energy was connected with Titan Solutions Group through their telecommunications company. Titan Solutions Group worked to address Fathom Energy’s outstanding issues at the time.

The situation: Fathom Energy needed effective support solutions for a number of server-based opportunities.

Given their size and scope, Fathom Energy required their own e-mail server, file server, print server and remote access portal, but wasn’t large enough to justify an internal IT department.

“The size of our enterprise does not warrant an IT department, but our IT needs are such that the function is too taxing to be distributed amongst employees,” says Torval.

Technological excellence is vital for any business that wants optimal efficiency and confident business continuity. After gaining a clear understanding of Fathom Energy’s previous IT situation, Titan Solutions Group was able to determine effective solutions.

The solution: Titan Solutions Group designed an e-mail server, file server, print server and remote access portal solution that addressed Fathom Energy’s needs.

Due to the high quality of service that Fathom Energy receives from Titan Solutions Group they have chosen to continue a beneficial partnership. Titan Solutions Group later planned and executed their migration to Cloud-based email that would allow Fathom Energy to enjoy a more reliable configuration.

“They provide rapid response and clear invoicing practices,” says Torval.

To this day Titan Solutions Group continues to provide Fathom Energy with:

  • Full Remote and Onsite IT Support
  • Excellent Customer Service
  • Expert Consulting
  • Remote and Local Server Monitoring
  • System Upgrades
  • Network and Application Troubleshooting
  • New Cost-Saving Solutions
  • Server and Software Migrations

When asked if Fathom Energy would recommend Titan Solutions Group to other businesses with similar IT needs, Torval responds that “Yes, we would emphatically recommend on the basis of the quality of the service we have received. They provide great communication, trust, and response times.”

Are you struggling with similar IT issues at your business? Contact Titan Solutions Group at (403) 537-5850 or info@titansg.ca today to receive the same unbeatable IT support services enjoyed by Fathom Energy.